Friday, January 16, 2009

Tips Reflect Service

OK well to be blunt, Hells Kitchen was pretty disappointing in almost all aspects and unless they get their act together, I don't think I'll ever go again.

Nad and I went for their Dine Out dinner earlier today. Hells Kitchen seemed to have one of the best menus under the $18 restaurants and I had heard pretty good reviews from word of mouth. The restaurant itself is casual, a tad quirky with the lights, and Abercrombie-dark with a lot of durable leather, wood, brick, and red. The hostess had a "trainee" vibe to her and didn't seem too confident or experienced which sort of made a temporary first impression on me. Nad had made a reservation online for today except it didn't seem coordinated with the restaurant because they had no clue we had made a reservation. Wasn't much of a problem as the restaurant wasn't full. Soon enough, we were seated in two low dark leather and spacious bucket chairs.

The server came by promptly and asked us if we knew about Dine Out and showed us where it was in the menu and quickly explained the drink special. There's three choices for each category: appetizers, entree, and dessert. Very simple and straight forward - one read through and you've memorized the whole thing. Nad and I planned to share everything so we ended up getting a poutine (which the server pronounced poo-tin) and chowder as appetizers, 2 pizzas (all three entrees were pizzas), and a tiramisu and a creme brulee for dessert. I also ordered a glass of Riesling which the server poured from this small open-mouthed glass into my wine glass in front of me which was a nice touch.

Our appetizers came out... a salad and chowder... no, we didn't order a salad. Sorry! She quickly turned her heel and a few minutes later she came out with the correct appetizers. Said something about the kitchen losing our order which was sort of understandable 'cause that has happened a couple of times at my restaurant too (though I don't understand HOW...) I enjoyed my chowder - they served a good-sized portion, it was hot, it had a ton of ingredients in it all chopped up perfectly, it seemed fresh and it had seafood. The poutine was alright. I always picture the NYFries version of poutine and this one didn't really look like it. It was a bit plain and starchy + filling -- too much potato, I didn't see any gravy in it/needed more.. less soggy, more crisp... but there were bacon bits.. not enough melted curd. The server came around and asked us how our first bites were... I didn't even touch my chowder yet and I think Nad was eating her first bite of poutine... It's... good? I guess?

I guess it's a bit different than most restaurants because the pizza needs to be served hot out of the oven, but it felt a bit rushed when we were about 1/2-3/4 finished our appetizers and she asked if we wanted her to take it away to make room for the pizza since it was ready to deliver. Uh no.

We cleared space and got our pizza. The pizzas were of decent size - thin crust. They tasted OK. I don't know if my tastebuds are wacky but they were both on the plain side. We finished half of each pizza and had them packaged separately. Then the server asks us if there's anything else we'd like and we're like "no, we're good". We were just waiting for our dessert. A minute later, she comes by to give us the bill.................... what?! Where's our dessert?? How can you forget something like that? So sorry!

A guy come by holding 2 plates of dessert and sets down the creme brulee and a cup of brown stuff he initially said was mousse and we're like "we ordered a tiramisu" and he quickly said "oh, I meant tiramisu". Nad was already skeptical. I take a spoonful... lo and behold, it's chocolate mousse... Sorry! So we told the server and she let us keep the mousse and came back with the tiramisu (the chocolate mousse turned out to be much better than the tiramisu which we found to be semi-tasteless and dry). They didn't even use real whipped cream.
Nad's creme brulee was good. I found the presentation of the food to be pretty decent, though.

So after all that, I gave the server the benefit of the doubt... maybe she was having an off day... maybe it was her first time serving with the Dine Out menu and forgot because people usually don't order dessert... but still. Even though she was polite and apologetic, she didn't come across as very genuine or aware... I felt as though she just said things because they were routine, not because she actually meant them. When Nad was away from the table, the server came by and quickly said, without even looking at "us", "How are we doing here girls?" (plural? It's just me sitting there...) and before I can even answer, she says "here's the bill thank you" in such a rushed tone and leaves.
Gee thanks for waiting for me to answer! She should know that service should be good until the end. The end is what customers remember the most! Her tip definitely reflected the service, not the food, though the food tip wouldn't be fantastic either. I wasn't impressed. I don't think so many things have gone wrong for me at a restaurant before and I haven't had a bad restaurant experience since going to Sauce in Victoria (the servers were dumb and rude). I feel compelled to post something on

Food: 3/5
Service: 2.5/5
Value: 3.5/5
Ambiance: 3.5/5

FYI: They don't provide Dine Out for parties of more than 4 people. Ridiculous!


Got my Coastal Scents order today!
I haven't tested the brushes yet but they're soft. I'm happy with the gel liners. They go on smoothly and they're both rich in colour (you only need a tiiiiny tiny amount)... and they don't come off with just water. I haven't tried it on my eyes yet. The only thing is that the black sort of stains my brush!
The gold has a bit of finely milled sparkle in it!
My Hello Kitty robe!
Hells Kitchen for Dine Out tonighttt! More photos to come.

Thursday, January 15, 2009


OH MY I'm worn out. Too much work (fun), too little sleep. I'm happy to get a day off tmr... xept I brought work home with me sooo no rest, really! So foggy yet dry - I had to cream my hand so often today b/c of the dryness in the office and b/c of all the paper I was handling. Too zzzzzz to write... so as I promised I'm bringing my digi around everywhere... and here are some of the results!

A couple pictures from my States trip:
Jessica Simpson shoes @ Macy's -- elastic strappy front and full zippered back! Kinda cool.
My Auntie Sandy with those dog bags.................... they do fit well under the armpit, though!
@ Trader Joe's... which is like Capers - a lot of it is organic and healthy... but cheaper -- cashiers
Oh yea, Nad -- we saw Miss Becky here! She has short hair now but still very recognizable!
At every aisle end there were these sorts of displays... and their description made me want to buy every one! I ended up getting 3 items from the 10 displays.
@ work, waiting to be cashed out... Henry dans camo haha
Yinny and I labeled them! So cute, eh?
I wrote this! Chao mei = strawberry.

Here's a few pictures from Celebrities on Tuesday with Artemis and Devin:
I'd totally go again! Except, well, later in the night when the music gets better.
Being immature... hehehehhe
After a freaky lady ruined our first picture...
A + me aw!
I'm such a tea-addict these days... my teeth are yellowing. Dentist this Saturday!

Monday, January 12, 2009


I should be in bed right now considering I have to wake up in 7.5 hours but I might not have time to post something until Thurs night 'cause I've got work tmr in N. Van and am most likely going out tmr night and then I'm doing a double shift on Wednesday so I'll be at the restaurant from 11:30AM-11PM w/ 2 hours break... and then on Thurs, I'm working in N. Van again!

Quick recap of today: Hung out with my mom and aunt today -- aunt decided she wanted to go to the states (she lives in Richmond) so we went down! How spontaneous =) We just hit up Ross, Costco, Bellis Fair, and Trader Joe's. The sales were pretty amazing. I ended up getting a Hello Kitty print robe (so soft! So flashy!) from Charlotte Russe (I didn't know they've actually been in BF since June! I'm sooo disappointed though... their stuff looks so much better in both design and quality online than in person. It's like Wetseal + Anchor Blue... xept (may I say) worse in quality??) for $6.99 (STEAL! My aunt got a top there for $4!), a supersoft light wool-like gray long A&F Evie Cardigan for $28, Bio-Oil and Maybelline XXL Extensions mascara (based on one Youtube review I watched 2 days ago... accidentally got Brownish-black instead of blackish black ooopsss... here's for the more natural look hehehe...) from Rite Aid. We bought a lot of groceries too!

Eek laptop battery is gonna die in 30 seconds!